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Amazon’s Alexa Plus, fueled by generative AI, promised a revolution in voice assistants, particularly with its ‘agentic AI’ features designed for more natural user interaction. The aim was to enable seamless task management, such as booking restaurants or sourcing service professionals, mirroring a human personal assistant’s capabilities. However, initial evaluations show the new AI assistant struggles with accuracy, specifically in critical areas like confirming dates and details, despite demonstrating a strong understanding of user intent. This suggests that the journey to a truly intelligent and dependable AI assistant is far from over.