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While chatbots promise effortless customer service, a growing concern suggests they may be shifting the burden onto users. Effectively extracting useful information and solutions from these AI systems often necessitates carefully crafted prompts. This means users are increasingly required to learn ‘prompt engineering’ – the art of formulating precise instructions the chatbot can understand – rather than simply articulating their needs. A recent Reddit thread on r/artificial intelligence ([https://old.reddit.com/r/artificial/comments/1nf3ub3/ive_just_realize_chatbots_are_forcing_users_your/]) ignited a debate around this issue, questioning whether the current chatbot experience is truly user-friendly or adds an unexpected layer of complexity for consumers.