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Taco Bell is reassessing its artificial intelligence-powered drive-thru system after encountering unforeseen challenges, including customer trolling and technical malfunctions. Despite deploying the AI-driven system in over 500 locations, the fast-food giant has experienced difficulties maintaining efficiency, particularly during peak hours. This pause comes as other chains, such as McDonald’s and Wendy’s, also explore the potential of AI to streamline their drive-thru operations. Despite the current setbacks, Taco Bell remains committed to integrating AI voice technology into its service model.