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Agentic AI, a new breed of artificial intelligence capable of independent decision-making and action, holds immense economic potential for Southeast Asia. A recent Capgemini Research Institute study projects a possible US$450 billion boost to the region’s economy by 2028. However, widespread adoption faces significant hurdles, with only a small fraction (2%) of organizations currently scaling its implementation.

Unlike generative AI, which primarily focuses on content creation, agentic AI drives outcomes. It’s designed to autonomously decide on actions, execute them, and adapt strategies based on results. This ability to manage complexity and scale makes it particularly appealing for applications such as IT operations, supply chain optimization, and customer service enhancements.

The success of agentic AI in Southeast Asia hinges on several factors. Ensuring high-quality data and robust infrastructure is paramount. Furthermore, strategic reskilling programs are crucial to mitigate potential job displacement. As enterprises navigate the integration of agentic AI, striking a balance between autonomous operation and human oversight will be critical, unlocking opportunities for cost reduction, improved reliability, and the creation of new revenue streams.