Salesforce has launched Agentforce 3, a significant update to its platform designed to give businesses unprecedented visibility into the operations of their AI agents. This new iteration features a centralized Command Center, providing managers with real-time performance data, health metrics, and actionable insights to optimize agent effectiveness.
Agentforce 3 leverages the OpenTelemetry standard for comprehensive agent activity tracking, ensuring seamless integration with existing IT infrastructure. The platform intelligently analyzes conversation patterns to suggest specific improvements, enabling teams to refine AI interactions and boost customer satisfaction.
A key advancement is Agentforce 3’s native support for the Model Context Protocol (MCP), streamlining secure connections between AI agents and essential business tools without the need for custom coding. This simplifies integration and enhances security. With integrations for over 30 leading partners, including AWS, Google Cloud, Box, PayPal, and Stripe, Agentforce 3 offers a robust and versatile AI agent management solution.