Salesforce Replaces 4,000 Workers with AI in Customer Service Overhaul

Salesforce Replaces 4,000 Workers with AI in Customer Service Overhaul

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Salesforce is reducing its workforce by 4,000 employees, primarily within its customer service division, as the company increasingly integrates artificial intelligence into its operations. CEO Marc Benioff cited the advancements in AI as a key factor in the decision, stating the company requires fewer human employees in these roles. The news, which sparked discussion on Reddit’s Artificial Intelligence forum [Reddit Post: https://old.reddit.com/r/artificial/comments/1n7ma22/salesforce_ceo_marc_benioff_says_his_company_has/], underscores the growing impact of AI on the labor market.