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Nick Turley, the head of ChatGPT at OpenAI, recently shared insights into the evolving world of AI in an interview covering user attachment, potential monetization strategies, and ongoing efforts to enhance AI safety. Turley acknowledged the strong emotional bonds users developed with previous models, particularly following the rollout of GPT-5 after GPT-4o, sparking some controversy. He also addressed the possibility of integrating advertisements into ChatGPT, emphasizing the importance of preserving the user experience. Furthermore, Turley discussed OpenAI’s exploration of ‘Commerce in ChatGPT,’ envisioning a future where users can seamlessly purchase recommended products directly through the chatbot. A key focus remains on mitigating AI hallucinations and improving the overall reliability and safety of the technology. Turley’s commentary provides a glimpse into the complexities and opportunities that come with developing and scaling AI products. The full interview is available for listening.