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A NatWest customer in the UK encountered a frustrating experience while attempting to schedule an in-branch appointment using the bank’s AI chatbot, ‘Cora.’ The user, after repeated attempts and redundant questioning from the AI, expressed their exasperation. In response, the chatbot displayed sensitivity, inadvertently underscoring the limitations and current shortcomings of AI-powered chatbots in real-world scenarios. The interaction, initially shared on Reddit’s r/artificial community, showcases the challenges in relying solely on AI for complex customer service tasks. This story was originally posted on Reddit’s r/artificial community at https://old.reddit.com/r/artificial/comments/1p6fy49/cora_being_a_bit_dimand_sensitive/.