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Online forums are buzzing with complaints about the growing prevalence of AI in customer service. A recent Reddit post highlights common frustrations, including the AI’s struggles to understand nuanced problems and offer practical solutions. Users report difficulties bypassing AI systems to speak with human representatives, leading to longer resolution times and increased dissatisfaction. The author of the original post advocates for a return to human-led customer service, emphasizing its superior efficiency, job creation benefits, and ability to provide empathetic and effective support. The debate underscores a critical question: is the cost-effectiveness of AI customer service outweighing the potential for decreased customer satisfaction?