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A year-old Reddit discussion about the potential of AI in customer support has resurfaced, revealing the current state of AI-powered chatbots in 2025. The original thread, which questioned whether AI could replace or augment human agents, is now centered on practical applications. Users are sharing their experiences with deployed AI chatbots, specifically addressing whether they have effectively reduced support ticket volume and what tools are facilitating seamless integration with existing FAQs and documentation. The renewed discussion on Reddit ([https://old.reddit.com/r/artificial/comments/1nf0nab/saw_this_old_thread_on_ai_in_customer_support_a/]) is a valuable resource for those seeking real-world insights into the deployment and effectiveness of AI in customer support workflows.