Photo by luis gomes on Pexels

Emergency call centers, grappling with critical staffing shortages, are turning to artificial intelligence to manage the influx of 911 calls. This technology aims to provide a crucial safety net, assisting human operators and guaranteeing swift responses during emergency situations. While proponents highlight improved efficiency and reduced wait times, the reliance on AI also sparks debate about potential limitations and the irreplaceable role of human judgment in critical situations.