Photo by luis gomes on Pexels

The financial industry is experiencing a significant transformation thanks to the rise of agentic AI. Banks are increasingly integrating this technology to streamline operations, manage intricate systems, and analyze massive datasets. From automating customer service interactions and accelerating loan approvals to personalizing bill payment plans, agentic AI is finding applications across diverse banking functions.

A recent 2025 MIT Technology Review Insights study reveals that a substantial 70% of banking executives are already utilizing agentic AI in some form. Early adopters are witnessing tangible benefits, including more robust fraud detection, heightened security protocols, reduced operational expenses, and elevated customer satisfaction.

Citi’s head of US personal banking analytics, Murli Buluswar, underscores the critical need for financial institutions to embrace innovative technologies like agentic AI to remain competitive. With ongoing advancements, agentic AI holds the promise of fundamentally reshaping both the customer journey and the internal efficiencies of banks and other financial service providers.