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A suggestion from an Xbox executive that recently laid-off employees utilize AI tools like ChatGPT and Copilot to navigate their job search and cope with emotional distress has ignited controversy. Matt Turnbull, associated with Xbox Game Studios, advocated for the use of AI chatbots for resume building, career strategizing, and providing emotional support during a period of job displacement.

Turnbull, in a LinkedIn post that has since been removed, recognized the “strong feelings” surrounding AI, but maintained that these tools could offer assistance to those feeling “stuck” by promoting clarity, calmness, and speed. He even provided sample prompts designed to aid in career planning, resume crafting, networking efforts, and achieving emotional clarity.

The suggestion arrives against the backdrop of considerable layoffs at Microsoft’s gaming divisions. Despite Microsoft’s substantial investments in artificial intelligence, the recommendation has faced skepticism and apprehension, particularly from creative professionals who perceive AI as a potential threat to their livelihoods. This incident underscores the intricate and often contentious place of AI in the modern workplace, especially during periods marked by economic instability and job insecurity.